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Email Etiquette - Half Day

Do you know the difference between right & wrong - Email wise?

Sending an email is the same as writing a letter on your letterhead - are you certain you're content is correct?

You may think things one way, say them another way and read them completely differently - are you sure your emails communicate correctly?

  • Delegates should have a
    • Understanding of how to use Email
    • Understanding of the concepts of eMail

    • You do not need
      • To be a literary genius!

    If you would like to discuss this course further or wish to enquire if you're at the correct level call us on 08458 62 62 65 we'll be only too pleased to help.

  • By the end of this course you'll be able to
    • Make sure you're using best practice
    • Convey your messages clearly and concisely
    • Ensure that you don't make unnecessary mistakes
    • Provide a great and sound public image through email
  • General Message Content
      • Read through what you have written
      • Run a spell/grammar check
      • Use CAPITALS sparingly
      • Double-check figure work—does is add up?
      • Can you send one topic per message?
      • Think about why you are CC’ing or BCC’ing a message
      • Should the salutation be formal or friendly?
      • Is your message to the point?
      • Could the recipient pick up a negative tone or misunderstanding from the language used?
      • Do any links you are including in the message work correctly?
      • Are all the links you have included accessible to external recipients?
      • Is your message actually urgent or is it a habit you have adopted?
      • Is it necessary to request ‘Read Receipts’ for every message you send?
      • Is it appropriate to add a ‘smiley face’?
      • Is it appropriate to send jokes?
    • Attachments
        • Have you attached the correct documents?
        • Would an attachment rather than pages of text be more effective?
        • Should your attachment be sent as a PDF so it cannot be altered?
        • How large are the attachments?
        • Will the recipient be opening the message on a mobile device?
      • Tips
          • Compose your message before you address it
          • Consider making a phone call or talking face to face if possible
          • Never put something in writing that you could regret
          • Clean up messages before you forward onto someone else if appropriate
          • Consider how people deal with incoming mail
          • How quickly can they reply, are they in a different time zone?
        • Remember
            • Always take care when you ‘Reply to All’
            • Put yourself in the seat of the recipient, how would you feel?
            • Messages are by design asynchronous
            • Never send a message when you are in an emotional state
            • The tone or language used in your message could create misunderstandings or cause offence
            • You have no control of who a message is forwarded to
            • You are representing your company when you send an email
            • Emails are legal documents

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