Sales Courses
Basic Selling Skills
The training session will be delivered using a variety of techniques that will include discussion, exercises, case studies and the sharing of past experiences
Confidence with Customers
Develop practical insights into the meaning of customer care using discussion, exercises, case studies and sharing past experiences. You will practise the inter-personal skills needed when dealing with customers, both internal and external
Effective Telephone Skills
You will identify common barriers to successful telephone communication. You will learn and practice methods for giving and receiving information logically and clearly, building rapport and dealing with difficult callers. Role-play will also be used with real life examples to ensure the course is relevant and applicable
Telesales Techniques
Develop practical insights into the meaning of good telephone skills using discussion, exercises, and case studies and sharing past experiences
