Professional Written Communication

- The Professional Approach –

Course duration – 1 day

“The value of the communication is in the response it gets.”

Business scenario

Organisations and individuals establish their credibility with professional and well written communication. This professional written communication skills training course provides delegates with immediate and practical guidance on how to communicate effectively and professionally through written communication. In areas ranging from planning and grammar, tone, style and final proof-reading, delegates will quickly develop their professional written communication skills, and confidence, in order to improve e-mails, letters, memos and reports.

Who will benefit?

This course is designed for those who wish to refresh their written communication skills and produce accurate, professional business correspondence with confidence.

Course objectives

By the end of the course you will be able to:

• Prepare, plan and write with greater confidence
• Construct letters, memos and emails
• Produce communication which relays their message in a positive, professional
  and persuasive manner
• Reduce the amount of time spent creating correspondence
• Adapt your style to suite nature of correspondence

Course content

The planning stage

Why are you writing this letter or email?
Are letters or emails appropriate?
Creating positive impact
Identifying customer needs
Clarity of purpose

The creation stage

Format, templates, styles and fonts
Using simple language
Expressing yourself appropriately
Constructive proofreading
Grammar and punctuation
The ‘kiss’ principle of writing

The double check

Professionalism
Language/tone
Customer – centred image

Course features

This course enables participants to evaluate their written communication skills with exercises to enable excellence in business correspondence.