Diversity
Course duration – 2 days
“Our right, responsibilities and self esteem…”
Business scenario
Make diversity more than a fancy management term and be focused on how staff and managers can genuinely accept all others regardless of ethnicity, preferences etc and the great things that can happen when they do. This course is about honest human interaction without unhelpful barriers.
Who will benefit?
Individuals who want to develop their communication skills in order to create understanding. It is also for those wanting practical guidance on how to handle a range of working situations to achieve productive outcomes.
Course objectives
By the end of the course you will be able to:
- Understand clearly what constitutes ‘walking the talk’ in terms of promoting diversity
- Allow for the invisible elements of communication which are affected by the background and thinking style of another individual.
- Understand the full breadth of diversity and why it is an important aspect of managing within the organisation
- Able to deal with different attitudes to hierarchy, flexibility, work-life balance etc
- Allow for a broad range of thinking styles and preferences when communicating
- Use simple skills to build rapport with people independent of language
- Use a variety of simple communication techniques to connect with a diverse team
- Apply simple techniques to appreciate another’s perspective and apply this awareness to their interaction and management of that person
Course content
- The difference between accepting and positively promoting diversity
- Visible vs invisible characteristics of culture
- Awareness of the true breadth of diversity
- Communication as the key to managing diversity
- Key areas to watch out for differences
- Rapport in any language with anyone
- Perceptual positions
Course features
This course uses interactive sessions, comprising discussion and feedback to help build sound communication skills. There is an opportunity for self-analysis and guidance on implementing assertiveness skills.
