Personal Development Courses
Assertiveness
This course uses interactive sessions, comprising discussion and feedback to help build sound communication skills. There is an opportunity for self-analysis and guidance on implementing assertiveness
Confidence with Customers
Develop practical insights into the meaning of customer care using discussion, exercises, case studies and sharing past experiences. You will practise the inter-personal skills needed when dealing with customers, both internal and external
Dealing with Conflict
Through discussion and participation, you will identify both the source and the effects of stress on you and your life. Exercises and activities will encourage you to apply the techniques discussed to your own situations
Dealing with Difficult & Aggressive Behaviour
During this course delegates will use a variety of learning methodologies, including presentation, role play and discussion forums
Diversity
This course uses interactive sessions, comprising discussion and feedback to help build sound communication skills. There is an opportunity for self-analysis and guidance on implementing assertiveness skills
Effective Minute Taking
You will identify common barriers to successful telephone communication, learn and practice methods for giving and receiving information logically and clearly, building rapport and dealing with difficult callers. Role-play will with real life examples to ensure the course is relevant and applicable
Effective Telephone Skills
You will identify common barriers to successful telephone communication. You will learn and practice methods for giving and receiving information logically and clearly, building rapport and dealing with difficult callers. Role-play will also be used with real life examples to ensure the course is relevant and applicable
Interpersonal Effectiveness
This workshop will enable you to think differently about your day-to-day interactions, assess your own style and identify ways to develop new and highly effective approaches to manage productive relationships
Manage Your Time Effectively
Working with exercises and through discussion and questionnaires, you will examine your current habits and attitudes towards the effective use of time
Managing Stress
Through discussion and participation, you will identify both the source and the effects of stress on you and your life. Exercises and activities will encourage you to apply the techniques discussed to your own situations
Motivational Techniques
Using questionnaires, exercises and activities that practically demonstrate the importance of effective teamwork you will better understand how to build, co-ordinate and manage a successful team
Professional Written Communication
This course enables participants to evaluate their written communication skills with exercises to enable excellence in business correspondence
Report Writing
The training is highly participative and consists of a blend of informal lecture, discussion, syndicate group work and individual exercises. Participants will work on producing a short piece of writing on a selected topic allowing them to practise and implement the skills learnt on the course.
Stress Management
You will use a variety of learning methodologies, including presentation, role play and discussion forums
