Management Skills – Workplace Issues
Course Duration – 1 day
“being a best friend may not be what being a manager is about”
Business scenario
Management is an ongoing challenge, as the business and environments change. A challenge for today’s managers is to provide direction, create solutions, encourage productivity and promote teamwork by communicating effectively whilst building on past successes and making changes for the future whilst still maintaining a professional distance. This course run as a workshop focuses on three key elements of learning, the past the present and the future. It encourages Managers to examine their past success and how this can be built on going forwards. Put simply what works in their environment with their people and what doesn’t!
Who will benefit?
This course has been developed for experienced managers and team leaders wanting to refresh their knowledge and skills. It applies to managers across all functions and sectors.
Course objectives
By the end of the course you will be able to:
- Identify ways of moving forward
- Use delegation as a developmental/motivational tool
- Use the conversation cycle to communicate effectively
- Communicating in writing
- Give positive and constructive feedback
- Dealing with sensitive issues
- Analyse your own team role and its impact on the team environment
Course content
The specific content of this course will be based around discussions with the delegates at the start of the programme but will include techniques for motivation, delegation, coaching, giving & receiving feedback, and working with teams.
Course features
This course includes discussions, group work, exercises and questionnaires. Action planning is used for the successful application of learning and future development.
