Email Etiquette & Best Practice
Seminar duration 3 hours
The Seminar
Part of the Quasar Programme, designed to provide an education into understanding the issues of email Etiquette and Best Practice.
Who will benefit?
Those wanting to improve the quality of their interaction with others and to use their communication to build and maintain strong working relationships. Similarly, those who want to communicate their messages and ideas in the most effective way.
Seminar Content
Email format
Font
Colour
Signature
Corporate messages
House Styles
Responding to Email
Junk mail
Distribution lists
Acknowledgement & response times
Reply to all
When to (and not to) send an email
Considering the Content
Sending to appropriate people
Alternatives to email
Offensive or malicious emails
Personal and junk emails
Personal email accounts
Joke or “chain” emails
Who and when to cc and bcc
Forwarding emails
Using features in Outlook
Out of Office assistant
Filters
Expiry dates
Email recall
Voting buttons
Hyperlinks
Read notices
Changing the importance of emails
Spell check and grammar check
Language and grammar in emails
Effective use of the Subject line
Attachments
Housekeeping your emails
Filing and reducing the amount of emails in Outlook
Folders in Outlook
Delete out of date and irrelevant emails
Clearing out folders
Emptying “Deleted Items” folder
Setting up folders
Contractual commitments made by email
When to keep hard copies of emails
