Interpersonal Effectiveness

Course duration – 1 day

“Foot & Mouth isn’t only an agricultural problem”

Business scenario

We often come away from meetings or conversations wishing we had done things differently, perhaps behaved in a different way, and perhaps worn different clothes. Maybe we wished we had or hadn’t said something, this course will help you get it right by applying techniques for good presentation to oneself. How we present ourselves at the reception desk when going to a sales meeting is just as important as how we conduct the meeting.

Who will benefit?

If you’re looking to improve your interpersonal relationships and reflect on what you are currently achieving compared to what you want to achieve, this workshop will give you the environment, support and guidance to create your personal strategy for improvement.

Course objectives

By the end of the course, delegates will be able to:

• Analyse your perception of yourself and how that correlates with that portrayed to others
• Identify your strengths/weaknesses in interpersonal relationships and gain tips and techniques on how to build/develop them
• Recognise different social styles in practice and how they affect the communication process
• Recognise the impact of your response on the impression you have on others
• Develop a strategy so you can personally apply the skills and techniques to your own situations, through peer coaching activities

Course content

Perception of Yourself and the Image Portrayed to Others

How do others perceive you?
Identifying the ‘emotional footprint’ you want to leave
Presenting your point of view – helping others shape and develop their ideas of you

Your Strengths/Weaknesses and Tips & Techniques

The dynamics of relationships
Assertiveness and it’s value for you personally and in the workplace
Adopting appropriate body language and vocal tone to portray your message

Social Styles in Practice

What are the different social styles and which is your comfort zone?
How do you display this preference and how does that impact your communication with others?
Develop flexibility between the styles to build more effective relationships

Dealing with the unexpected

Cover all your bases with the belt & braces approach
Don’t bluff – if you don’t have the answer say so
The 6 P’s

Hunting in Pairs

Use your skills to the best advantage
Use language appropriate to the audience
Technicians don’t make the best presenters
Interact don’t interrupt

Personal Development

Making positive changes in your interpersonal style
Developing your skills when giving and receiving feedback
Practising active listening skills and effective questioning techniques

Course features

This workshop will enable you to think differently about your day-to-day interactions, assess your own style and identify ways to develop new and highly effective approaches to manage productive relationships.
This workshop is designed to help you develop your self awareness of how you come across to others. You will be challenged to be open and honest both in receiving feedback on others’ perception of you, and also in giving feedback to other members of the group. It will help you to project image and impression you want to create in the workplace.