Management Skills – What makes an effective first time manager?
Course duration – 2 days
“Leading, Innovation, Encouragement, Motivation.”
Business scenario
One challenge for today’s managers is to provide direction, create solutions, encourage productivity and promote teamwork by communicating effectively. This course examines core management competencies and offers tools and techniques for strengthening your management skills.
Who will benefit?
This course has been developed for recently appointed managers and experienced managers wanting to refresh their knowledge and skills. It applies to managers across all functions and sectors.
Course objectives
By the end of the course you will be able to:
- Plan and set goals, targets and objectives
- Manage your time more effectively
- Use delegation as a developmental/motivational tool
- Use the conversation cycle to communicate effectively
- Give positive and constructive feedback
- Analyse your own team role and its impact on the team environment
- Identify personal development needs and complete an action plan to address them
Course content
Introduction to core skills
Core competencies of management
Identifying the skills and knowledge you need
Devising a clear vision and mission
Planning and problem solving
Plan, do, review
Setting smart objectives for yourself and your team
Problem solving strategies
Communication and teamwork
Communicating in a clear and assertive manner
Making the most of your team
Identifying team roles and preferences
Delegation and motivation
Developing people to excel in their roles
Using the four stages of delegation to meet individual needs
Motivating and empowering individuals and teams
Leadership
Styles of management and leadership
The circle of influence
Key leadership skills
Time management
Improving your time management
Identifying time wasters
Course features
This course includes discussions, group work, exercises, questionnaires and video case studies. Action planning is used for the successful application of learning and future development.
