Coaching and Mentoring

Course duration – 2 days

“Nothing changes until behaviour changes.”

Business scenario

Do you get tired of telling people what to do? Do your staff feel they are not part of the organisation? These are typical of the challenges facing many managers today. One way of dealing with these issues is to introduce Coaching and Mentoring within the organisation.

Who will benefit?

This programme is aimed at directors, managers and supervisors who are responsible for the performance of others. It will also be of great use to HR professionals seeking to foster coaching and mentoring skills within their organisation.

Course objectives

By the end of the course, delegates will be able to get:

• Understand the reasons coaching and mentoring is so important and how it can be used to improve performance
• Use different tools and techniques to achieve the desired outcome
• Explain how coaching and mentoring fits into their organisational context
• Justify the time and effort involved

Course content

Development tools

The range of ways in which an organisation can foster improvement in individual performance
Coaching in the context of other performance development techniques

Mentoring

The background to mentoring and how it works
Who needs mentoring and who makes a good mentor?
Responsibilities and the scope of the mentoring role
Defining and developing the mentoring relationship

Coaching

GROW – a process for effective coaching
Questioning and listening techniques
Handling difficult situations
Giving difficult and negative feedback effectively

Course features

Through exercises and practice, you will be to explore and extend the range of tools you use in your organisation to develop individual performance; gaining an understanding of what approach to use and when to use it. The session separates coaching from mentoring, and provides practical tools to enable you to inspire, motivate and develop your people.