Assertiveness

Course duration – 2 days

“Our right, responsibilities and self esteem…”

Business scenario

What is assertiveness? What is the difference between being assertive and being aggressive? Will people think that I’m being pushy? These are common questions and concerns. Here are some pointers to help clarify what assertiveness is really all about.

Who will benefit?

Individuals who want to develop their communication skills in order to create understanding. It is also for those wanting practical guidance on how to handle a range of working situations to achieve productive outcomes.

Course objectives

By the end of the course you will be able to:

• Clarify what confidence and assertiveness look, sound and feel like
• Challenge their self limiting beliefs
• Recognise how they come across to others and the assumptions people make
• Make choices about behaving differently to get different results without changing their personality
• Know when and how to use different voice tone and non-verbal patterns of communication to best effect
• Recognise what and who triggers passive, aggressive and assertive behaviour in them
• Learn 10 tips for making assertive requests
• Say ‘no’, when they really have to, without causing resentment

Course content

What is assertiveness?

Defining what is meant by assertiveness
Identifying the impact of aggressive, submissive and assertive behaviour
Recognising the value of adopting assertive behaviour

Understanding behaviour and communication

Using ‘Transactional Analysis’ to understand behaviours
How we affect and react to the behaviour of others
Taking control using an effective communication formula

Assertiveness techniques for different situations

Giving and receiving feedback in a constructive manner
Building a plan of action to implement your goals
Knowing how to say no constructively
Our rights, responsibilities and self esteem
The link between assertiveness, self esteem and confidence
Building inner confidence through rights and responsibilities
Using ‘self talk’ to break unproductive behaviour patterns

Productive communication skills

Using assertive and positive language
Know how to express your ideas and opinions clearly
Being aware of the impact of your tone and body language

Course features

This course uses interactive sessions, comprising discussion and feedback to help build sound communication skills. There is an opportunity for self-analysis and guidance on implementing assertiveness